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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel May

Daniel May

August 20, 2024

5  out of  5
rating by Daniel May
"I can’t say enough good things about Franklin and his office. After inheriting my account from Ed Sanders, they have only been helpful in answering my questions and filling in the gap when I felt like I was left behind. Lakeisha is full of extreme courtesy and a cheerful demeanor."
We responded:
"Daniel thank you for your 5-Star review of my State Farm Insurance agency. My Team and I take pride in providing great service. thank you for entrusting us to handle your insurance needs. "
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Robert Peschke

August 14, 2024

1  out of  5
rating by Robert Peschke
"I would not recommend Franklin Myles nor State Farm. My parked car was hit by an insured neighbor. State Farm is refusing to pay the full amount of damages. (Only partial) And now I am out for the remainder of the bill. I've been a loyal customer paying my bills for years. And now Franklin Myles and State Farm are not giving me what is owed. Shame on you. Edit: Franklin has still not followed up after reaching out directly."
We responded:
"You're welcome, Robert! I appreciate your trust in State Farm for your insurance and financial needs. If you believe that your claim was mishandled, please contact me and I will assist you in getting in touch with a claims supervisor who can address your concerns."
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Jackie Stanley

August 9, 2024

5  out of  5
rating by Jackie Stanley
"I wanted to change my insurance company and a friend referred me to Stephanie Gaiter. She was friendly, professional, and knowledgeable. I was pleased with the information and service she provided. She helped me to get a policy for both my car and home."
We responded:
"Jackie thank you for your generous 5-star review of my State Farm Insurance agency. Stephanie and my team strive to provide knowledge as well as an excellent customer experience. We really appreciate you and thank you for entrusting My office for your insurance and financial needs. "
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Paul Carrington

June 26, 2024

5  out of  5
rating by Paul Carrington
"Couldn't have made it without the assistance of Stephanie Wright. My insurance company cancelled my auto policy after being with them since 1981. I was so upset and turned to State Farm who has my home policy. I was given Stephanie who assured me that I would be insured because my home owners policy was in good standing with State Farm. She walked me through the procedure with exceptional professionalism. As a result of her expertise I now can relax and it is because she made me feel that inspite of now knowing how to get set up on the app, but walked me through the procedure with knowledge, patience and professionalism. She is exceptional and an asset to State Farm. I am able to smile because of her professionalism,"
We responded:
"Paul thank you for your generous 5-star review of my State Farm Insurance agency. Stephanie and my team strive to provide knowledge as well as an excellent customer experience. We really appreciate you and thank you for entrusting My office for your insurance and financial needs. "
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Jeff Louis

June 18, 2024

5  out of  5
rating by Jeff Louis
"I just wanted to share the excellent service I received from Stephanie and the team at Franklin Myles office. I trust them will all my insurance needs for home and my auto insurance including classic car. I always greeted by a friendly and reassuring voice whenever Stephanie helps me with policy questions or changes. I am always treated like family and have peace of mind any need is taken care of. I would recommend Stephanie and Franklin's team for all your insurance needs!"
We responded:
"Jeff! I'm glad to hear that you had an awesome experience with My State Farm Insurance agency. It's great to know that the office team is dedicated to providing excellent customer service. Thank you for entrusting your insurance and financial needs to your State Farm office."
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Cynthia Lewis

June 14, 2024

5  out of  5
rating by Cynthia Lewis
"Excellent service with Stephanie Wright. She is the bombdiggity!!!"
We responded:
"Cynthia thank you for your 5-star review of My State Farm Insurance Agency. Stephanie and My team really strive to provide and excellent experience. Cynthia thank you for allowing my State Farm Insurance Agency to provide insurance and financial services. "
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Margo C

June 14, 2024

5  out of  5
rating by Margo C
"Hi I worked with Stephanie. She is so helpful and sharp. She helped me save money. She is so efficient and just a joy to talk to and they sell excellent policies!"
We responded:
"Margo thank you for your generous 5-star review of My State Farm Insurance agency. Stephanie and My team really strive to provide and excellent customer experience. Margo thank you for allowing me and my team to take care your insurance and financial needs."
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Stephanie Alston

June 13, 2024

5  out of  5
rating by Stephanie Alston
"My agent Stephanie Wright is very knowledgeable and walked me through every step. Helping me with the best possible options my family and myself. She was wonderful to work with."
We responded:
"Stephanie thank you for your awesome review of my State Farm Insurance agency. Stephanie and My team really strive to provide and excellent customer experience. My team and I are excited that you had a good experience with Stephanie. "
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La Vern Walls

June 11, 2024

5  out of  5
rating by La Vern Walls
"I've been a State Farm client for 41 years and my interaction with Stephanie was stars plus 5 more 🌟 . She answered all of my questions and she explained everything! As a result, I have 3 new policies! I highly recommend Franklin Myles State Farm and make sure you talk to Stephanie!"
We responded:
"La Vern , thank you for your 5-star review of my State Farm Insurance Agency. Stephanie and my Team work hard your experience excellent. La Vern thank you for entrusting My State Farm Insurance Agency with your insurance and financial needs. "
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Nichole Woods

April 24, 2024

5  out of  5
rating by Nichole Woods
"I have been with Franklin Myles and State Farm since 2007. The customer service is second to none always. What really made me get on here and write this review is because I was going over my policy and I have some questions. By the time I was done asking my questions not only was I thoroughly informed, but I was shown to be able to get something different for my policy and save us money. Now that may not be the case always for everyone, but one thing I have a professional fact on is that we all need life insurance, so if you’re gonna get it, get it from the best! Thanks Stephanie Wright for continuing to make your team look and be amazing!!!"
We responded:
"Nicole thank you for your awesome review of my State Farm agency. Stephanie and my office team really stive to provide amazing serve. we appreciate the opportunity to serve you and thank you for entrusting my State Farm office for your insurance and financial needs. "
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Denise Hanzelka

April 9, 2024

5  out of  5
rating by Denise Hanzelka
"My representative. Stephanie, was so kind and patient with me and gave me the best insurance package that I can afford. THANK YOU Denise Hanzelka"
We responded:
"Denise thank you for this excellent 5-star review. Stephanie and my team really stive to provide a great customer experience. My team and I are excited that you have a great experience. thank you for entrusting My team and my office with your insurance and financial needs. "
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Amanda Heber

April 5, 2024

5  out of  5
rating by Amanda Heber
"The office is beautiful and the people are amazingly helpful"
We responded:
"Amanda thank you for your generous review of my State Farm Insurance agency. My team and I take pride in providing excellent customer service. Amanada Thank you for entrusting My State farm Agency for your insurance and financial need. "
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Osmar Dickerson-Lewis

February 26, 2024

5  out of  5
rating by Osmar Dickerson-Lewis
"I've been with them for well over five years. keisha is one of the nicest most professional talents there. When I call I look forward to speaking to her. She very knowledgeable and helpful."
We responded:
"Osmar thank you for your awesome review of my State Farm Agency. Lakeisha and my team really appreciate your business and we strive to provide an outstanding experience for our customers. My team and I really appreciate your feedback. Please refer a friend Thank you. "
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Debbie Woodley

January 24, 2024

5  out of  5
rating by Debbie Woodley
"This office has been more than helpful every time I needed something! Everyone is friendly, professional and go out of their way to help. I mainly work with Stephanie. She is very knowledgeable, professional and goes above consistently to take care of business! I highly recommend the Frank Myles office!"
We responded:
"Debbie thank you for your awesome review of my State Farm Insurance agency. Stephanie and my team really try hard to make sure we are providing superior customer service. We truly appreciate your input. Debbie Again thank you for your review and remember to refer a friend. "
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Tameshala Life

January 16, 2024

5  out of  5
rating by Tameshala Life
"This was the most pleasant experience I’ve ever had buying insurance! Stephanie Wright has to be the most knowledgeable and caring insurance agent I have ever spoken with in my life. I truly appreciate The time she took to explain each and every detail. Absolutely a wonderful experience."
We responded:
"Tameshala thank you for your amazing review of my State Farm Agency. Stephanie and my team really focus on creating a positive experience for our customers. We are excited that you had an awesome experience. thank you for entrusting my State Farm insurance agency for your insurance and financial needs. "
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Makeba Byrd

January 16, 2024

5  out of  5
rating by Makeba Byrd
"Spoke with my agent Stephanie today she is always professional, kind and knowledgeable I love the service I receive from State Farm."
We responded:
"Makeba thank you for your review of my insurance Agency, Here at the Franklin Myles State Farm Insurance agency we are committed to ensuring that your customer experience is exceptional, please dont hesitate to call us anytime. Thanks again."
Profile photo of Quiana Thomas

Quiana Thomas

January 12, 2024

5  out of  5
rating by Quiana Thomas
"Stephanie is very knowledgeable, efficient, and customer centric. It was a pleasure working with her and the entire staff."
We responded:
"Quiana thank you for your amazing review of my State farm insurance agency. Stephanie and my Team focus taking care of our customers and providing a pleasant experience. we are excited that you had a pleasant experience. thank you for entrusting my State farm office for your Insurance and financial needs. please refer a friend."
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Spirit Way Enterprises

January 5, 2024

5  out of  5
rating by Spirit Way Enterprises
"So I decided to call around and ask/learn about life insurance. Didn’t know anything about it but I knew it was something I should have. Didn’t even know the difference between term and whole life. I was helped by a Stephanie. She was patient with all my questions. (I asked a lot and she answered them all very professionally.) and very informative. By the end of the call I got a 150k policy at a reasonable rate I can afford. I’m 32 btw. Glad I made this decision while still young. Am I’m glad Stephanie was the first person I got in touch with when I decided to call around."
We responded:
"Hello thank you for your amazing 5-star review of my State Farm agency. Stephanie and my team are committed to helping our customers reach their insurance and financial goals. Life insurance is an amazing way to accomplish that. We thank you for your review and remember to refer a friend. "
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Darlene Walker

December 2, 2023

5  out of  5
rating by Darlene Walker
"I received a call today from Stephanie from State Farm to let me know that I had some changes coming up soon on one of my policies. She explained all my options and answered all my questions. She was knowledgeable on the different policies. Very pleasant and made me laugh. Excellent customer service and the best prices. That's why I bundle my policies with State Farm."
We responded:
"Darlene thank you for your 5 star review of my Franklin Myles State Farm Insurance Agency. we appreciate your kind works. thank you for entrusting my state farm office for your insurance and financial needs. please visit anytime."
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Sean Mcglothan

November 20, 2023

5  out of  5
rating by Sean Mcglothan
"Stephanie Wright provides excellent customer service easy to talk to very pleasant excellent service"
We responded:
"Sean thank you for your amazing review of my State Farm Insurance Agency. Stephanie and my team are committed to excellent customer service. we are so pleased that you had a pleasant experience. thank you for entrusting my State Farm Insurance Agency for your insurance and financial needs."
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Jamil Reglus

November 17, 2023

5  out of  5
rating by Jamil Reglus
"What a pleasant experience! Stephanie was wonderful to work with. Very knowledgeable and transparent. Learned a lot, laughed a lot and got a great quote. I would recommend her to anyone!"
We responded:
"Jamil thank you for your amazing review of my State Farm Insurance Agency. Stephanie and my team are committed to giving excellent customer service, I am excited that you had a pleasant experience. Thank you for entrusting my State Farm Insurance for your insurance and financial needs. "
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Brazenly Beautiful LLC

November 14, 2023

5  out of  5
rating by Brazenly Beautiful LLC
"Stephanie took care of our needs she found us the most affordable rate for our homeowners insurance and even us know how we could save more by bundling. Stephanie this was the best Customer Service I’ve received in a long time, Stephanie really saved us thousands of dollars, she is the best. Thank You Stephanie!!! Deb & Ant."
We responded:
"Thank you for your 5-star review of my State Farm Insurance agency. Stephanie and my team take pride in helping our customers. we appreciate you being our newest client. Thank you for entrusting the Franklin Myles State Farm agency with your insurance and financial needs. please refer a friend. "
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Jonathine Renter

November 6, 2023

5  out of  5
rating by Jonathine Renter
"Stephanie was exceptional helpful with policy setup and explanation. Highly recommend having her as a personal agent."
We responded:
"Jonathine thank you for your 5-star review of my State Farm Insurance agency. Stephanie and my team take pride in helping our clients. thank you for entrusting the Franklin Myles State Farm agency with you insurance and financial needs. please refer a friend. "
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Rick Ray

November 3, 2023

5  out of  5
rating by Rick Ray
"Walked into the office after doing a Google search for auto insurance. My previous insurance thru AAA more than doubled (no ticket, accidents, or claims) so I was needing to find a new provider. Was greeted by the entire staff and I was promptly taken care of by Stephanie. In almost no time she provided me with a quote (same coverage I had thru AAA) at less than what I was paying. Needless to say, I immediately purchased the policy. I left not only a very satisfied customer, but also extremely impressed by the professionalism of Stephanie and the entire staff. I highly recommend Stephanie and this office for all your insurance needs."
We responded:
"Rick thank you for the exceptional review of my agency, we are excited to have you. Stephanie and my team take tremendous Pride in Customer satisfaction and we are glad that we hit our mark with you. please refer a friend. "
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Macie Smith

October 24, 2023

5  out of  5
rating by Macie Smith
"Absolutely amazing people to work with. They are always there when you have a question or need advise. I'm so glad I switched to them. Couldn't ask for anyone better. Moriah was an absolute God send when buying my house and helping me figure out what worked best for me. Even went the extra mile to ask someone else about my well and always made sure I knew and understood what she was telling me."
We responded:
"Macie thank you for your 5 Star review of my State Farm Insurance agency. Moriah and my team take pride in finding solutions for our customers. My team really tries to provide excellent service also. we appreciate your review. please refer a friend. "