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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joy 1015

November 18, 2024

5  out of  5
rating by Joy 1015
"I am so happy that God sent me your way Stephanie ❤️ 🙏 you really made my husband and I feel not just that you wanted our business but that you also wanted to help us I'll be back in because I need to get another one of your business cards because I've already gave mine to someone thank you 😊 so much Paulette Howard (Joy)"
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Gloria Smith

November 14, 2024

5  out of  5
rating by Gloria Smith
"Stephanie V. Gaiter was very professional and informative. We added more life insurance at a comfortable rate for my budget."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ciara Pettit

November 14, 2024

5  out of  5
rating by Ciara Pettit
"Stephanie Gaiter was the one who helped me throughout the process. She helped me switch from a different insurance and now my bill is significantly lower! Highly recommend. :)"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kenny Greene

November 14, 2024

5  out of  5
rating by Kenny Greene
"Stephanie V. Gaiter is a great insurance agent. She is a great at communicating with her customers and informing them on all their options so i can make an informed and best decisions for my insurance needs. Thank you Stephanie for just being you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Larry Langman

November 13, 2024

5  out of  5
rating by Larry Langman
"I usually work with Stephanie Gaiter. She's always my go to person for all of my insurance needs.Highly recommend! You will be completely satisfied and well informed Thank you Stephanie!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Linda Lewis

November 13, 2024

5  out of  5
rating by Linda Lewis
"Lakeisha was friendly knowledgeable and helped me understand some opportunities to lower my annual fee by going into drive shore program."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Emilia C

November 11, 2024

1  out of  5
rating by Emilia C
"My policies got transferred to this office without my consent upon my previous State Farm agent retiring. Since then, I've gotten spam called and texted numerous times by this office to try to upsell me on insurance I don't need. And when I try to call the office at a time that works for me, I have to sit through a 30-second recorded message and phone tree, only to be transferred to voicemail and not actually get to speak with a human. I've never filed a claim yet my car insurance premiums are double to triple what they are with other comparable quotes I've gotten. In the process of canceling my policies now."
We responded:
"Hello Emilia, I apologize that you did not have a good experience with my office. My office did change to a phone system that allows us to better route calls to the person who can assist you best, if a client calls during busy times of the day, we encourage them to leave a voice mail and my team, and I are quick to respond with a return call. As for premium increase that is at the descension of State Farm, the individual agent's office cannot change rates. lastly my office practice is to speak with clients about everything we office as an agent's office not to upsell be rather help fill in the gaps just in case. Emilia thank you for your feedback and I wish you well. "
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denise drish-garrett

November 7, 2024

5  out of  5
rating by denise drish-garrett
"Worked with Mrs Gaiter that was so wonderful patient and took care of our needs 5 star worker for sure"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tess C

November 4, 2024

5  out of  5
rating by Tess C
"Stephanie represents what a knowledgeable professional is. Hers should very well be the standard. Super friendly and explains everything with patience. Clearly understands the business and the business of genuinely taking care of clients! Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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WENJING WANG

October 31, 2024

5  out of  5
rating by WENJING WANG
"Quick reply and very professional"
We responded:
"Wenjing thank you for your 5-star review we really appreciate your business. "
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nina

October 31, 2024

5  out of  5
rating by nina
"Stephanie was an amazing help , not only was she super helpful but very sweet to speak with . She helped me with life insurance for my child as well as new auto insurance which I am beyond happy about . I appreciate her taking the time and being patient with me as my phone was taking awhile to receive everything . I cant thank her enough."
We responded:
"Nina thank you for your 5-star review. Stephanie and my team strive to provide an amazing experience for our customers. Thank you for allowing my team to take care of you. "
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Debbie Rotondo

October 29, 2024

5  out of  5
rating by Debbie Rotondo
"I was with state farm. Sharon talked to me- she is amazing. Lowered my car insurance and lowered my home insurance by bundling them together. Thanks so much. I highly recommend them."
We responded:
"Debbie thank you for your 5-star review of my Agency. Sharon and my team strive to provide an excellent experience for our customers. Debbie thank you for allowing my State Farm office to provide insurance and financial needs. "
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Coral Taylor

October 28, 2024

3  out of  5
rating by Coral Taylor
"I have worked with Lakeisha numerous times and each time she has been courteous, professional, knowledgeable and extremely helpful. She is a joy to work with! I had to call the State Farm office today, I was met with a pleasant response to my request. I spoke with Lakeisha Myles and she made sure to handle my request promptly and accurately, thank you very much Ms. Myles. Always a pleasure."
We responded:
"Coral thank you for your generous 3-star review of my State Farm Insurance Agency. Lakeisha and my team take pride in providing exceptional customer service. "
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Raymond Wallace

October 25, 2024

5  out of  5
rating by Raymond Wallace
"Stephanie was very friendly and thorough. I really appreciate the knowledge and the way she explained everything. It was really nice to speak to someone that didn’t have an attitude. Much better policy."
We responded:
"Raymond thank you for your generous 5-star review of my State Farm Insurance Agency. Stephanie and my team take pride in providing exceptional customer service. "
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Daphine Willingham

October 22, 2024

5  out of  5
rating by Daphine Willingham
"Franklin is an amazing agent. He was incredibly gracious with his knowledge and helped me determine the best way forward. Thank you for being a champion for small business owners!"
We responded:
"Daphine thank you for your generous 5-star review of my State Farm Insurance Agency. My team and I take pride in providing exceptional customer service. "
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Rainese Williams

October 16, 2024

5  out of  5
rating by Rainese Williams
"I worked with Stephanie! She’s the best. Calm and patient and walked me through everything. I’m definitely going to recommend her!"
We responded:
"Rainese thank you for the generous 5-star review of my State Farm Agency, we appreciate you and thank you for allowing us to service you. "
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Cathelene Blackwell

October 16, 2024

5  out of  5
rating by Cathelene Blackwell
"My representative Lakisha at State Farm is absolutely awesome when I call she always answered back. She gives me good advice and take the time with me even when I text her after hours she tells me that’s OK. and get back with me the very next day, Lakisha personality comes through our phone conversation. She’s a delight to Talk to Latisha is truly a asset to State Farm"
We responded:
"Cathelene thank you for your generous 5-star review of my state farm agency. we appreciate your business. "
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Pete Evangelista

September 30, 2024

5  out of  5
rating by Pete Evangelista
"Super responsive and easy to work with! Hassle-free and I felt well cared for! Thank you!"
We responded:
"Pete thank you for your generous review of my State Farm Insurance agency we truly appreciate your business. "
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Anissa Ali-Jackson

September 19, 2024

5  out of  5
rating by Anissa Ali-Jackson
"I had a great experience reviewing insurance options with Stephanie Wright. She was super friendly and very thorough. She understood my needs and walked me through the process flawlessly, while saving me a LOT of money. Thank you Stephanie!"
We responded:
"Anissa Thank you for your generous review of my State Farm Insurance Agency. We truly appreciate your business. "
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christopher parker

September 13, 2024

5  out of  5
rating by christopher parker
"Thank you for your quick service. Chris Parker 9-13-2024"
We responded:
"Christpher thank you for your 5-star review of my State Farm Insurance Agency we truly appreciate you. "
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Daniel May

August 20, 2024

5  out of  5
rating by Daniel May
"I can’t say enough good things about Franklin and his office. After inheriting my account from Ed Sanders, they have only been helpful in answering my questions and filling in the gap when I felt like I was left behind. Lakeisha is full of extreme courtesy and a cheerful demeanor."
We responded:
"Daniel thank you for your 5-Star review of my State Farm Insurance agency. My Team and I take pride in providing great service. thank you for entrusting us to handle your insurance needs. "
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Robert Peschke

August 14, 2024

1  out of  5
rating by Robert Peschke
"I would not recommend Franklin Myles nor State Farm. My parked car was hit by an insured neighbor. State Farm is refusing to pay the full amount of damages. (Only partial) And now I am out for the remainder of the bill. I've been a loyal customer paying my bills for years. And now Franklin Myles and State Farm are not giving me what is owed. Shame on you. Edit: Franklin has still not followed up after reaching out directly."
We responded:
"You're welcome, Robert! I appreciate your trust in State Farm for your insurance and financial needs. If you believe that your claim was mishandled, please contact me and I will assist you in getting in touch with a claims supervisor who can address your concerns."
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Jackie Stanley

August 9, 2024

5  out of  5
rating by Jackie Stanley
"I wanted to change my insurance company and a friend referred me to Stephanie Gaiter. She was friendly, professional, and knowledgeable. I was pleased with the information and service she provided. She helped me to get a policy for both my car and home."
We responded:
"Jackie thank you for your generous 5-star review of my State Farm Insurance agency. Stephanie and my team strive to provide knowledge as well as an excellent customer experience. We really appreciate you and thank you for entrusting My office for your insurance and financial needs. "
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Paul Carrington

June 26, 2024

5  out of  5
rating by Paul Carrington
"Couldn't have made it without the assistance of Stephanie Wright. My insurance company cancelled my auto policy after being with them since 1981. I was so upset and turned to State Farm who has my home policy. I was given Stephanie who assured me that I would be insured because my home owners policy was in good standing with State Farm. She walked me through the procedure with exceptional professionalism. As a result of her expertise I now can relax and it is because she made me feel that inspite of now knowing how to get set up on the app, but walked me through the procedure with knowledge, patience and professionalism. She is exceptional and an asset to State Farm. I am able to smile because of her professionalism,"
We responded:
"Paul thank you for your generous 5-star review of my State Farm Insurance agency. Stephanie and my team strive to provide knowledge as well as an excellent customer experience. We really appreciate you and thank you for entrusting My office for your insurance and financial needs. "
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Jeff Louis

June 18, 2024

5  out of  5
rating by Jeff Louis
"I just wanted to share the excellent service I received from Stephanie and the team at Franklin Myles office. I trust them will all my insurance needs for home and my auto insurance including classic car. I always greeted by a friendly and reassuring voice whenever Stephanie helps me with policy questions or changes. I am always treated like family and have peace of mind any need is taken care of. I would recommend Stephanie and Franklin's team for all your insurance needs!"
We responded:
"Jeff! I'm glad to hear that you had an awesome experience with My State Farm Insurance agency. It's great to know that the office team is dedicated to providing excellent customer service. Thank you for entrusting your insurance and financial needs to your State Farm office."