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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kevin Eisler

May 25, 2023

5  out of  5 rating by Kevin Eisler
"Amazing service."

Stunna Jay

May 24, 2023

5  out of  5 rating by Stunna Jay
"I love the team over at Franklin Myles… BIG THANKS to my agent Keisha she really helped me throughout the years of being with them truly appreciate you guys 🙏🏾"

Nicochelle Cunningham

May 13, 2023

5  out of  5 rating by Nicochelle Cunningham
"I spoke to Lakeisha to obtain a quote for both my Auto and Home insurance policies because I was very unhappy current Agent. Lakeisha took the time to review my current policies and was able to give me a quick quote. She throughly explained everything to me and sold me instantly on switching to State Farm. Lakeisha provided me with excellent customer service!!!"

Vanessa Boysaw

May 11, 2023

5  out of  5 rating by Vanessa Boysaw
"I’ve worked with Stephanie and I must say, excellent customer service. Stephanie as helped me find rates that were a best fit for me, and she also explain/answers any questions I may have. I would most definitely recommend Stephanie to my friends, family and anyone who needs some car/life insurance."

Dawn Rivers

May 5, 2023

5  out of  5 rating by Dawn Rivers
"Quick, easy, efficient I reached out for new auto insurance policy through a third party app and later that same morning, I received a call from Arslan about switching to State Farm. He was extremely patient, knowledgeable, and friendly. The process of switching over was quick and easy. Happy to be working with a local small business."


May 3, 2023

5  out of  5 rating by Lana RETOA
"Lakeisha is always a pleasure to talk to. She is very knowledgeable on all of the products offered. She gets me the best affordable rate. My calls are always returned in a timely manner."

Michael Do

May 2, 2023

5  out of  5 rating by Michael Do
"Stephanie was great and was able to get me a great quote!"

Ime Umosen

May 1, 2023

5  out of  5 rating by Ime Umosen
"Stephanie provides excellent and friendly service, will recommend Franklin Myles State Farm office"

nabab Greene

April 27, 2023

5  out of  5 rating by nabab Greene
"Stephanie is very professional knows her job I have no issues she took care of me one of the best agents that I ever met thank you very much"


April 21, 2023

5  out of  5 rating by CAT T
"Franklin Myles State Farm Insurance Agent is what I consider the Gold Standard of Insurance Companies. They are one of Cleveland Heights best kept secrets (say I)! They have been providing excellent insurance policy coverage and advisement to their customers for many years! Stephanie Wright is one of their best Insurance Agents I've encountered to date, and I've had many many encounters w/ agents in the past. She's what I would describe as a "rare bird" because she's an expert in all various insurance policies to fit your needs. She's smart, has excellent! communication! skills! and really really understands AND CARES!!!! ABOUT HER CUSTOMERS!!! My experience with Stephanie, and Franklin Myles State Farm Agency overall has been quite satisfactory; I don't say this lightly. So for those of you who read this review, and are not quite satisfied w/ their Insurance Agency (lack of CS skills/service, no clear understanding of your policies, no one to really discuss them with, and any other issue(s)), I highly recommend that you call Franklin Myles State Farm Agent for any/all of your insurance needs; even consider switching ALL OF YOUR POLICIES to Franklin Myles State Farm Insurance Agent. I did, and they have proven to me that they are a keeper. They have structured my policies to fit my needs. They have offered me very good rates, and are always sincerely willing to review my policies w/ me if I don't fully understand some language/rule(s) in my policies, or, I feel there's a need for change. Thank you Franklin Myles State Farm Agent! Thank you Stephanie! CT"

Peace Equality

April 16, 2023

5  out of  5 rating by Peace Equality
"Lakeisha at Franklin j miles State Farm is very professional very helpful makes me feel comfortable like I’ve known her for years I recommend you see her she’s the absolute best."

Mel B

April 13, 2023

5  out of  5 rating by Mel B
"Lakeisha at Franklin Myles State Farm Insurance Agency is a top notch agent. She is professional and will do what it takes to get the job done. I needed changes to one item, and something new altogether. She got the information back to me very quickly, and had me “up and running” in no time. She is definitely your go-to for all your insurance needs"

Derrick Turner

April 7, 2023

5  out of  5 rating by Derrick Turner
"Time was taken to make sure I got what I needed and I was given time to think about if I wanted to proceed great service"

Brent Lang

April 7, 2023

5  out of  5 rating by Brent Lang
"Stephanie is who I work with when I call. She just makes the experience easy for me…every time. I have not had a question go unanswered and I’ve asked some loaded questions that require research for quotes and knowledge few seem to have readily available from past customer service experiences. She is an asset-a definite asset."

Ty Custom

April 4, 2023

5  out of  5 rating by Ty Custom
"Stephanie was extremely kind and patient. She was available and answered all of my questions from the beginning to the end. One thing I really admire about her is that she didn’t make me feel as if I was being forced into this policy. Very professional. Thank you so much Ms. Stephanie."

Lydia Franklin

April 3, 2023

5  out of  5 rating by Lydia Franklin
"I had the pleasure of working with Arslan. This young man has 5 star customer service. In 2023 that means a lot. I made him work for this sale and he answered ALL my questions with curiosity, knowledge about insurance, and kindness. He was persistent in his follow up because I was changing insurance from progressive and he got his sale. I was able to add my 19 yr old son on with only a 20$ increase when progressive was going to charge me $360 MORE. I’m very happy to be with State Farm now and it’s comforting to have an agent down the street from me. With progressive I only had 800 numbers to call, not local. I like that."

Nicki B L

March 27, 2023

5  out of  5 rating by Nicki B L
"I have been insured with Franklin Myles State Farm Agency for my homeowners and auto insurance for 15+ years. They are AWESOME! I spoke with LaKeisha today and it was a wonderful experience as always she provides excellent customer service and is very knowledgeable and professional. Thank you State Farm and LaKeisha for all these years of exceptional service. I look forward to many more wonderful years!"

J Wa

March 22, 2023

5  out of  5 rating by J Wa
"My family and I have been going to them for years. They continue to be beyond phenomenal. They are friendly, and very professional. We would definitely recommend them."

Kim Bevill

March 20, 2023

5  out of  5 rating by Kim Bevill
"Stephanie Wright was awesome explaining all details of the policy. I would definitely recommend her."

Shay Samone

March 9, 2023

5  out of  5 rating by Shay Samone
"I’ve been with State Farm for years now and from the start Keisha has won me over!!! She has time & time again went above & beyond to help me & answer any of my questions or concerns! I always tell her please don’t ever leave because I would have to follow lol! Thank you Keisha for always being willing to help"

Jasmine Tolliver-Thompkins

March 9, 2023

5  out of  5 rating by Jasmine Tolliver-Thompkins
"Lakeisha is the best I’ve been dealing with her for over 10 years now & her customer service is boom she gets the job done hands down. She’s very understanding, she goes above and beyond for her customers very helpful."

Rhonda Miller

March 8, 2023

5  out of  5 rating by Rhonda Miller
"Keisha showed great personal interest and made sure all my questions where answered before she ended our discussion"

Maurice Dukes

March 8, 2023

5  out of  5 rating by Maurice Dukes
"Nice people and great rates. I should have been with this company a long time ago. Keep up the great work. Maurice Dukes"

Tiffany Myles

March 8, 2023

5  out of  5 rating by Tiffany Myles
"Lakeisha Myles is very professional and knowledgeable whenever I call about my insurance. She is friendly and pleasant."

tammie hill

March 8, 2023

5  out of  5 rating by tammie hill
"Lakeisha Myles is very professional. Everytime I call and need help with anyting insurance related she assists timely and efficiently."