Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tamera Lawson

Tamera Lawson

June 24, 2025

5  out of  5
rating by Tamera Lawson
"Very satisfied with agent , Lakesha Myles. She's very knowledgeable and efficient in her position. She is very much a people person and very polite and courteous. We enjoy dealing with people of her qualities."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Erica Bonds

Erica Bonds

June 18, 2025

5  out of  5
rating by Erica Bonds
"I worked with Stephanie V.Gaiter she is a delight to work with, very down to earth and understanding."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Jerry Campbell

Jerry Campbell

June 13, 2025

5  out of  5
rating by Jerry Campbell
"Stephanie is great she has great customer service she is very knowledgeable and very friendly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Sean Dencarnacao

Sean Dencarnacao

June 13, 2025

5  out of  5
rating by Sean Dencarnacao
"I had the pleasure of working with Lakeisha. I am an out of state investor who was looking for insurance for a rental property. I used ChatGPT to recommend insurance for the Cleveland Ohio area. It recommended a different company. After 5 days of trying to get insurance with them. They kept trying to sell me a plan that wouldn't cover my property. I eventually was advised to try Statefarm. I called the Franklin Myles office and spoke to Lakeisha. After talking to her for a few minutes she was able to assure me of being able to meet my needs. She was comforting, friendly, and knowledgeable about the coverage provided and put me at ease. It was a pleasure to have her as my insurance agent."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Tangy Napier

Tangy Napier

June 10, 2025

5  out of  5
rating by Tangy Napier
"Stephanie was great to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Matt A Murray

Matt A Murray

May 20, 2025

5  out of  5
rating by Matt A Murray
"Stephanie Gaiter was very helpful and thorough, a joy to work with. Thank you Stephanie and the Franklin Myles State Farm Office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Akiba McAlister

Akiba McAlister

May 17, 2025

5  out of  5
rating by Akiba McAlister
"I had a wonderful experience working with Stephanie Gaiter. From the very beginning, she was pleasant and easy to talk to, which made the process less stressful. Stephanie was extremely knowledgeable and took the time to answer all of my questions thoroughly and ensuring I fully understood every step. What truly stood out to me was her follow-up. The day after our initial conversation, Stephanie reached out to further explain a process in more detail and answered additional questions I had thought of since we last spoke. I would recommend Stephanie to my family and friends"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of ro rod got game (rod the gamer)

ro rod got game (rod the gamer)

May 13, 2025

5  out of  5
rating by ro rod got game (rod the gamer)
"Service was phenomenal i have worked with Stephanie she made my process very simple and easy"
Profile photo of Michelle Martinko

Michelle Martinko

April 28, 2025

5  out of  5
rating by Michelle Martinko
"Very polite and quick with providing quotes"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Felicia King

Felicia King

April 25, 2025

5  out of  5
rating by Felicia King
"Stephanie Gaiter was amazing excellent servic"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Deborah Coleman

Deborah Coleman

April 17, 2025

5  out of  5
rating by Deborah Coleman
"The help and patience shown was exceptional and they very courteous Love them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Letia Lee

Letia Lee

April 3, 2025

5  out of  5
rating by Letia Lee
"Simply amazing. YES, Stephanie G. is the best! She had all the answers to every question I had. She’s very knowledgeable and the amount of patience she has is unmatched. If you need anything please give her a call."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Ajam Cammack

Ajam Cammack

March 13, 2025

5  out of  5
rating by Ajam Cammack
"I just want to thank State Farm for meeting my needs. It was an absolute pleasure speaking with Stephanie. She’s was very nice to talk with. Highly recommended. I appreciate her taking the time out to help me with home insurance.It’s a small world she actually knows my sister ☺️Thanks again Stephanie!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Barbara Lehman

Barbara Lehman

March 7, 2025

5  out of  5
rating by Barbara Lehman
"An absolute pleasure doing business with this office. Stephanie was kind and I felt that all our needs were being taken care of. She is very professional, responds promptly and is very thorough."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Tonia Gaiter

Tonia Gaiter

March 5, 2025

5  out of  5
rating by Tonia Gaiter
"Since the first day I transferred into this office, Stephanie was fast, efficient and communicated in a very timely fashion to every request. I absolutely recommend using this office for all of your insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Samantha Mills

Samantha Mills

February 20, 2025

1  out of  5
rating by Samantha Mills
"Really Great. Will probably never have State Farm again due to this office. Bunch of Bullies, and I'm a sales person. I know the difference. Was sent a letter that I would no longer be insured through State Farm because I used my roadside assistance 3 times. I canceled one of those times so only twice?! Due to needing a battery jump (because of the frigid cold weather) before I got a new battery. Must have signed somethibg that said that I would be dropped FOR A SERVICE I WAS PAYING FOR. Must have missed the fine print but I hope your laughing in your office with all the bullies. Good for you."
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right."
Profile photo of Danielle Serino

Danielle Serino

February 17, 2025

5  out of  5
rating by Danielle Serino
"Franklin and Lakeisha are great! Whenever I have needed to make changes to my policy they take care of it immediately and make you feel that you are more than just a number. I recently lost a sentimental and valuable gift given to me by my now deceased father. Not only did they make sure the claim was processed and handled in days...with no hassles...they seemed to genuinely care about the impact of the loss. If you want personalized service, they are the team to go to."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Victoria DeNeau

Victoria DeNeau

January 31, 2025

5  out of  5
rating by Victoria DeNeau
"Stephanie is courteous, efficient, exceptional, knowledgeable and professional. I totally recommend her for your insurance needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Earlean Moore

Earlean Moore

January 28, 2025

5  out of  5
rating by Earlean Moore
"Stephanie you are the best!!!! I love how she takes her time to let you know about insurances. Whatever you want to know about insurance, ask Stephanie. Anyone looking for an agent. Call Stephanie . 😊😊😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Carolyn V Wood

Carolyn V Wood

January 28, 2025

5  out of  5
rating by Carolyn V Wood
"This agent is consistently professional and attentive. They are knowledgeable and willing to work with you always showing options for the best coverage and price. I had the pleasure of working with Stephanie. She is flexible running multiple quotes, responding to phone calls in a timely fashion, reassuring, always polite and ready to serve. I highly recommend this agent and his staff."
We responded:
"Carolyn thank you for your 5 star review of my Franklin Myles State Farm Insurance Agency. it is extremely important that me and my team help our client with their insurance and financial needs. please send a friend, we would be happy to service them also. remember always , call in click in or walk in anytime you need us."
Profile photo of Lamikia LaRue

Lamikia LaRue

January 24, 2025

5  out of  5
rating by Lamikia LaRue
"Stephanie made getting LIFE INSURANCE The Thing to do!!!!!!! Thank you so much for making this process seamless!!!!! I’m telling Everyone!!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Eric Sheppard

Eric Sheppard

January 22, 2025

5  out of  5
rating by Eric Sheppard
"Worked with Stephanie and she definitely pointed me in the right direction. I got everything I asked for and more thanks to her knowledge. I appreciate everything and she is a pleasure to work with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Tavares Taylor

Tavares Taylor

January 21, 2025

5  out of  5
rating by Tavares Taylor
"I work with Stephanie. She took good care of me. She need 10 stars."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Artoflending

Artoflending

January 10, 2025

5  out of  5
rating by Artoflending
"Worked with Lakeisha and she was very knowledgeable, polite and pleasant to speak with. Art"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of ThirdEyeSky

ThirdEyeSky

January 10, 2025

5  out of  5
rating by ThirdEyeSky
"Stephanie is amazing, she helped so much with explaining everything and made the call smooth and easy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"